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Why customer reviews are so important – we have just won the Best Sales Branch in LS16 (Bramhope, Adel and Cookridge)

Wednesday 17 Nov 2021


I am just in the process of booking a few days away, and always look at the ratings on Trip Advisor to confirm the hotel receives excellent customer reviews, I think that this is key. But not only do I look at hotel reviews, whatever I am buying or wherever I go, I tend to do the same, particularly with restaurants.

As we approach Black Friday and Cyber Monday, many people will be shopping online from home rather than physically visiting retail outlets and shops, therefore reviews become even more important!.

The internet though has evolved as a place to read customer reviews, this can help people to determine the services and products they want to buy from people who have already experienced using that company..

With more than 90% of all customers using online reviews as part of their research at a local and national level, this shows that merely informing a potential customer of the availability of a product or service is no longer enough – consumers want to hear about first hand Customer experiences.

Reviews not only have the power to gain trust, and encourage people to interact with the company but they are also the ideal vehicle for building a relationship between the provider and the consumer, they encourage people to interact with the company, influence customer decisions and strengthen the company’s credibility.

Studies show though that a customer is more likely to leave a review after a negative experience, this could have an extremely detrimental effect on a business, but also should be used as an opportunity to review the Customer Experience and make improvements to service levels.

At David Phillip Estate Agents the Customer Experience is absolutely key to us, particularly as we are a relatively new company in North Leeds.

We encourage all our clients to leave reviews through All Agents, Facebook and Google, and are pleased that so far we have received a clean sweep of  5 star ‘Customer’ reviews, with comments such as:-

  • “found them fantastic from start to finish – the marketing was great using drones, 3D virtual tours and my property appeared everywhere online including social media” Lee Kettlewell
  • “their customer service and attention to detail is phenomenal” Beki Vargassoff
  • “absolute top marks” – A Considine
  • “they are cutting edge in their industry; they don’t just list your property they actively market it” J Whinfield
  • “ A genuine, friendly and professional experience selling your home” – L Steel

All Agents reward the best people and Companies for their Customer Experience

At David Phillip Estate Agents we have access to various review sites including Google and Facebook, however the main site we have an affiliation with is All Agents which is considered the best portal for property reviews. This week we were delighted to get the news that we have been awarded the Best Sales Branch of the year in LS16 – gold, and the Best Sales Branch in Yorkshire – Bronze. We currently hold gold, silver and bronze for the Best people awards too. We are really pleased to have won these as they are awarded for our Customer reviews.

David Phillip commented “The customer experience is paramount to us, and to win these award shows the priority we place on looking after our customers  – we know that our clients appreciate all the hard work we put in to ensure the best house selling experience”

So, if you want to use an Estate Agent that works really hard at getting results and providing the best Customer Experience read our 5 star reviews on All agents or call 01134 676 400 w:  a: 86, Leeds Road, Bramhope, Leeds.

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