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Why are customer reviews so important (especially during Covid-19 lockdown)?

Why are customer reviews so important (especially during Covid-19 lockdown)?

The internet has brought all things to our fingertips from buying groceries, booking tickets and holidays.
During this time of lockdown, people will be shopping online for many of their products as well as researching future products to buy once the lockdown restriction eases. Houses, cars and holidays are likely to be on this list.
The internet though has also evolved as a place to read customer reviews, this can help people to determine the services and products they want to buy from people who have already experienced using that company, especially useful during lockdown when people are not as easily able to ‘physically see’ and buy products from shops.
With more than 90% of all customers using online reviews as part of their research at a local and national level, this shows that merely informing a potential customer of the availability of a product or service is no longer enough – consumers want to hear about first hand Customer experiences.

Selling your home during Covid-19 – an update

Selling your home during Covid-19 – an update

This week the Government introduced the three tier system for England to help control the speed of Covid-19. Regions are now classed as medium, high or very high, which means that many people are living under different local lockdown restrictions. As I am writing, Leeds is currently on Tier 2, meaning that you can’t meet with anybody outside your household or support bubble in an indoor setting but does this mean that you are restricted to buying or selling a home at this time too?
The answer is – No, you can move house during local lockdowns even if you are living in a tier 3 (very high) area, which Leeds currently isn’t.

Chancellor unveils stamp duty holiday

Chancellor unveils stamp duty holiday

Chancellor Rishi Sunak has announced today that he will increase the Stamp duty threshold from £125,000 to £500,000 immediately until March 31st next year to re-invigorate the housing market and help the UK recover from the consequences of Covid-19.

‘One month on’ after re-opening from Covid-19  lockdown – David Phillip Estate Agency

‘One month on’ after re-opening from Covid-19 lockdown – David Phillip Estate Agency

Covid-19 has changed the way people work and live, we hope that people are weathering the storm, staying safe and adapting to the new ‘normal’
When David and I opened our Estate Agency business in Bramhope at the end of 2018, who would have thought a little over twelve months on when Covid-19 resulted in a lockdown, a ‘short term’ business pause, followed thankfully by just over a month of our office being open again, we are now working in the new ‘normal’ way too.
I am using this morning (Trudy is back in the office for the first time which is great for us) to reflect on how things have changed in the Estate Agency world and how our business was thankfully future-proofed from the start to allow for a new normal way of working.
People sell houses, enabled by the best technology and modern sales techniques was our mantra right from the start – this is serving us well in the following ways:-

Rightmove’s House price Index released to the media this week.

Rightmove’s House price Index released to the media this week.

As an Estate Agent we were keen to read the House Price Index from Rightmove which gives the picture of house prices and activity over the past few weeks, this latest information was particularly key as Estate Agencies re-open for business after Covid-19.
The average asking price of property coming to the market in England was up by an average of 1.9% (+£6,266) compared to March before the housing market was put on hold
Over 175,000 missing sellers that couldn’t come to market from March 24th to May 12th have now sprung into action with a record number of owners asking for valuations and daily new listings are now up on Rightmove v last year. The number of sales agreed had recovered from a staggering 97% drop to a daily rate of just 3% down on a year ago.
40,000 new sales have been agreed since the market re-opened on May 13th releasing a flood of pent up demand and the number of people phoning and e-mailing estate agents has hit a new daily record – 40 % above the level seen in early March.
The delayed spring market has led to a traffic boom on Rightmove with the portal recording its busiest ever days in May and June, with 955,000 hours collectively on June 6th.
At David Phillip Estate Agents, the activity levels since the return from Lockdown has certainly followed the Rightmove statistics with 6 sales agreed stc.

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