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Why are customer reviews so important (especially during Covid-19 lockdown)?
The internet has brought all things to our fingertips from buying groceries, booking tickets and holidays.
During this time of lockdown, people will be shopping online for many of their products as well as researching future products to buy once the lockdown restriction eases. Houses, cars and holidays are likely to be on this list.
The internet though has also evolved as a place to read customer reviews, this can help people to determine the services and products they want to buy from people who have already experienced using that company, especially useful during lockdown when people are not as easily able to ‘physically see’ and buy products from shops.
With more than 90% of all customers using online reviews as part of their research at a local and national level, this shows that merely informing a potential customer of the availability of a product or service is no longer enough – consumers want to hear about first hand Customer experiences.
The Customer is at the heart of all we do
I recently watched an Interview on Sky TV with Dame Sharon White the CEO of John Lewis which I found fascinating and very re-assuring in terms of the Customer Experience.
I wrote down some of her words which are those we totally believe in at David Phillip Estate Agents:-
– Be the “leanest, simplest and fastest”
– “follow the customer”
– “respond rapidly to how customers are wanting to shop”
– “trusted brand, principles and values”
– “working in partnerships where trust is at the heart of what customers want”
– “fair value is never going to go out of fashion”
When selling your home it is important to ask a few questions before you sign on the dotted line.
This is particularly important during the stamp duty holiday with the deadline of March 31st in place for all property completions, you don’t want to find yourself in a situation that may hold things up because you have not chosen the right agent
So what should you be asking before you choose? :-
This is particularly important during the stamp duty holiday with the deadline of March 31st in place for all property completions, you don’t want to find yourself in a situation that may hold things up because you have not chosen the right agent
So what should you be asking before you choose? :-
Good Reasons not to overprice your home during the Stamp Duty Holiday
When selling your home, at David Phillip Estate Agents we always advise to price your home competitively but realistically, this is even more key during the stamp duty...
August Bank Holiday in Leeds
August Bank Holiday in Leeds
Everyone is really looking forward to this Bank Holiday, many people have been in self-isolation, working from home, furloughed or been separated from family and friends as a result of Covid-19.
Buying & Selling your home with David Phillip
With bespoke packages to give you choice
Rate us on All Agents
Your opinion about our ‘Customer Experience’ is key
Any questions?
Supporting your house sale from start to finish
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