The disconnect between what buyers and sellers want from their Agent and what they experience isn’t what they want research has shown.
iamproperty revealed that only a third of vendors recommended their agents following their property experience - this is truly shocking.

Commitment is the most important factor

Commitment from the other party is seen as the most important factor in a successful property transaction. With 93% of parties seeing this as higher than any other element, the survey of 353 respondents across the UK showed.

When asked what else mattered most, respondents pointed to:-

• Sale certainty (90%)
• Better communication (89%)
• A faster process (87%)
• Minimal stress (84%)
• Control (79%)
• A simple and easy-to-understand process (88%)

Jamie Cooke, co-founder of iamproperty, said "the findings demonstrate a clear opportunity for agents to strengthen their client relationships, build trust and win recommendations by tackling the issues that matter most." "For Agents the gap is a chance to stand out."

At David Phillip Estate agents we are not surprised at the results of the above survey. We already do the following to help remove the frustration of our clients:-

• Commitment: When we agree a sale, we don’t just sell to the highest buyer. The position of the purchaser is key, as is checking all the relevant funding and their commitment. Our due-diligence is an important part of the overall process. All these factors also have a big impact in the sale certainty too.
• Better communication: This is key to us. Apart from regular communications by phone and e-mail, we also use Property File, the portal that updates vendors on Feedback, all communication and the sales process once the sale is completed.
• A faster process: We are extremely agile from the moment you call to make an appointment right through to completion. Sometimes we deal with solicitors who are woeful, but at David Phillip Estate Agents we always recommend the most proactive solicitors in the North Leeds area.
• Minimal stress and an easy and straightforward approach: Buying and selling your home is one of the biggest financial and emotional transactions you will make. It needs to be as straightforward as possible - you are paying us to take the stress from you. We have great communication methods (never have a call centre). We believe in a dedication person dealing with your sale from start to finish is a much more personal and professional approach.

This is what our clients have been saying

And… don’t just take our word for it, this is what our clients have been saying about the David Phillip Customer Experience – below are 5-star client reviews received in the last four weeks:-

‘David and his team, Lesa and Annabel were absolutely fantastic! I found them to be
friendly and professional at all times. I would definitely recommend them to sell your
house.’ – thank you Jeanette - Bramhope

‘From start to finish, the whole experience has been excellent. If you’re looking at a local
agent , then look no further than David Phillip. Lesa’s attention to detail is second to
none, Annabel, it was a pleasure dealing with you.’ – thank you Sharon- Bramhope

‘Second time I’ve used David Phillip to sell a property. Very easy communication, very
professional and knowledgeable. They go above and beyond to make sure every detail
is addressed … I will use them again in the future.’ – thank you P Edmunds - Horsforth

‘Proactive and Professional, I recently had the pleasure of dealing with Annabel whilst
selling a house … she was tenacious seeing the sale through whilst we waited for a
complicated chain to mover forwards … I would use David Phillip again.’ – thank you
Peter – Alwoodley.

The above reviews show just how important the customer experience is to us, with all of the above either being repeat business, would recommend us or would use us again!
If you are considering selling your home and would like a free market appraisal with David Phillip FRICS call 0113 467640

David Phillip Estate Agents, 86, Leeds Road, Bramhope, Leeds LS16 9AN
w: davidphillip.co.uk
Selling houses in North Leeds and covering Bramhope, Adel, Cookridge, Pool-in-
Wharfedale, Otley and Alwoodley.