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Why are customer reviews so important?

Thursday 19 Sep 2019

Reviews not only have the power to gain trust, and encourage people to interact with the company but they are also the ideal vehicle for building a relationship between the provider and the consumer, they encourage people to interact with the company, influence customer decisions and strengthen the company’s credibility.

Studies show though that a customer is more likely to leave a review after a negative experience, this could have an extremely detrimental effect on a business, but also should be used as an opportunity to review the Customer Experience and make improvements to service levels.

At David Phillip Estate Agents Customer reviews are particularly important to us. David Phillip has been selling properties in North and West Yorkshire for over 30 years’, however our company which launched at the end of last year is new to the area, has lots to prove, has competitors located in the area as well as online Agents. It is therefore, particularly important that we work harder than anyone to provide our clients with the best Customer Experience possible, both in terms of the pre-sales experience (the marketing and promotion of the property up to accepting an offer ) , but also the aftersales element through to completion.

We encourage all our clients to leave reviews through All Agents and Google, and are pleased that so far we have received some excellent 5 star reviews, with comments such as

David Phillip Estate Agents, never look anywhere else….what fantastic, professional, social media savvy and friendly bunch this team is – B.K

Many thanks to you and your team we are very pleased with how quickly and smoothly it all went J.P

We wanted to seek out an agent with fresh ideas, solid credentials and enthusiasm throughout the whole business. Certainly no call centre roulette. We found David, Lesa and Trudy to be absolutely superb and our house sale was agreed at lightning speed with the whole process managed very efficiently. M.B

Breath of fresh air!!   J.V

So if you want to use an Estate Agent that works really hard at getting results and providing the best Customer Experience call 01134 676 400 w: e: 


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