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Why are customer reviews so important (especially during Covid-19 lockdown)?

Wednesday 25 Nov 2020

The internet has brought all things to our fingertips from buying groceries, booking tickets and holidays.

During this time of lockdown, people will be shopping online for many of their products as well as researching future products to buy once the lockdown restriction eases. Houses, cars and holidays are likely to be on this list.

The internet though has also evolved as a place to read customer reviews, this can help people to determine the services and products they want to buy from people who have already experienced using that company, especially useful during lockdown when people are not as easily able to ‘physically see’ and buy products from shops.

With more than 90% of all customers using online reviews as part of their research at a local and national level, this shows that merely informing a potential customer of the availability of a product or service is no longer enough – consumers want to hear about first hand Customer experiences.

Reviews not only have the power to gain trust, and encourage people to interact with the company but they are also the ideal vehicle for building a relationship between the provider and the consumer, they encourage people to interact with the company, influence customer decisions and strengthen the company’s credibility.

Studies show though that a customer is more likely to leave a review after a negative experience, this could have an extremely detrimental effect on a business, but also should be used as an opportunity to review the Customer Experience and make improvements to service levels.

At David Phillip Estate Agents the Customer Experience is absolutely key to us, particularly as we are a relatively new company in North Leeds.

We encourage all our clients to leave reviews through All Agents, facebook and Google, and are pleased that so far we have received a clean sweep of  5 star reviews, with comments such as:-

“Fresh ideas, solid credentials and enthusiasm throughout the whole business” – Mike B

“efficient, great communication, friendly, good value and a successful sale” – Josephine W

David Phillip Estate Agents, never look anywhere else….what fantastic, professional, social media savvy and friendly bunch this team is – Bianca .K

“excellent marketing that blew all other agents out of the water”  L Jones.

All Agents reward the best people for their Customer Experience

At David Phillip Estate Agents we have access to various review sites including Google and Facebook, however the main site we have an affiliation with is All Agents which is considered the best portal for property reviews. Today, we were delighted to get the news that we have been awarded the Best  Sales Branch of the year in Yorkshire – silver. Trudy Petrow our Associate Director has also been presented with the Best Customer Experience Award – silver for any agent for the highest number of 5 star reviews of any agent in LS16.

David Phillip commented “The customer experience is paramount to us, and to win these award shows the priority we place on looking after our customers. Congratulations to Trudy for achieving her award too – we know that your clients appreciate all the hard work we put in to ensure the best house selling experience”    

So, if you want to use an Estate Agent that works really hard at getting results and providing the best Customer Experience read our 5 star reviews on All agents or call 01134 676 400 w:  a: 86, Leeds Road, Bramhope, Leeds.  


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