Covid-19 Government advice

At David Phillip Estate Agents it is key that we follow Government advice and guidelines when undertaking property viewings and valuations in order to minimise public health risks and ensure the safety of our clients. Our offices ore open from Monday to Friday 9am – 5.30pm and Saturday 9am – 12.30pm.

At David Phillip Estate Agents our business has been designed to ensure everything is cloud based which means most interactions can be handled remotely. However if you do feel you need to visit our office, please ring or e-mail us as we may be able to deal with you enquiry without you having to make a journey to our office.

Viewings

Initially we recommend that all viewings should be conducted via 3D virtual tours from the comfort and safety of your home – if your are interested in potentially making an offer on a property then we will follow up with a ‘physical’ viewing.

 

All viewings will take place by appointment and only involve members of a single household, with no more than two people from the same household. Unfortunately, we ask that children do not attend the viewing.

When viewing the property we ask that you wash your hands and preferably wear protective gloves and a mask.

If you would please avoid touching door handles, stair banisters and work surfaces during the viewing, these will be wiped down prior to viewing for your protection. We will also be following the guidelines around PPE.

We will remain outside the property whilst you are viewing and at all times will keep a 2 metre distance as recommended and stand side by side rather than face to face.

We recommend that all owners of properties stay outside the property whilst the viewing is taking place.

When viewings are unaccompanied both the viewers and the homeowner should conduct themselves in the way we advise to ensure the safety of all parties.

Once the viewing has taken place the homeowner should ensure that surfaces such as door handles, bannisters and other work-surfaces are cleaned with standard household cleaning products and if towels have been provided these should be washed and or disposed of safely.

To ensure everyone’s safety, we will not be carrying out physical viewings if:-

  • Someone in your household has shown symptoms of Covid-19 or has been in self-isolation.
  • There is someone living in the property classed as ‘at risk’ – please see Government guidelines.

 

Valuations

Although we are able to conduct ‘physical’ valuations we can do virtual valuations. If you decide to market your property with us then we will follow this up with a ‘physical’ valuation to re-assess the price of the property.

 

During the valuation we ask that you follow the 2 metre distance as recommend and stand side by side rather than face to face.

We request that you stay outside the property during the valuation.

All internal doors should be left open prior to the valuation and door handles, work surfaces and stair bannisters should be thoroughly cleaned prior to the visit.

Once the valuation has taken place the homeowner should ensure surfaces such as door handles, work surfaces and stair bannisters are cleaned with standard household cleaning products and towels are disposed safely or washed where appropriate.

We will leave you with a marketing pack for your information – we will follow up with a call to answer any questions.

To ensure everyone’s safety, we will not be carrying out physical valuations if:-

  • Someone in your household has shown symptoms of Covid-19 or has been in self-isolation.
  • There is someone living in the property classed as ‘at risk’ – please see Government guidelines.

Thank you for following these guidelines, at David Phillip Estate Agents your safety is a priority us – we hope you are staying safe.